Resolving Account Issues

This article explains how to get support with problems related to your Castle Connolly account.

In This Article

Changing Account Email Address

Error Message Creating an Account

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Error Message Creating an Account

If you see a red error message that an account already exists or NPI is already registered, you will need to contact support.

Here’s how:

1. Navigate to our Help Center
2. Click Submit a Request in the top banner
3. Choose Provider Portal Login from the available options in the drop-down

Each topic will open up informational fields that are required for us to accurately complete your request. Please do not leave any blank — this will help us make the requested update as soon as possible.

An agent will then be in touch to help complete your registration.

Changing Account Email Address

If you have a new email address and need to reset your account, you will need to contact support.

Here’s how:

1. Navigate to our Help Center
2. Click Submit a Request in the top banner
3. Choose Provider Portal Login from the available options in the drop-down

Each topic will open up informational fields that are required for us to accurately complete your request. Please do not leave any blank — this will help us make the requested update as soon as possible.

An agent will then be in touch to help complete your registration.